Refund policy

At Foam skincare, customer satisfaction is important to us. We want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 calendar days from the date your order is delivered.

To qualify for a return:

The return request must be submitted within 30 days of delivery.
The product should be unused, unopened, and in its original packaging, where applicable.
The product should include its original accessories and packaging.
Proof of purchase or an order number must be provided.

For hygiene and safety reasons, opened or used skincare and personal care products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

Returns requested after the 30-day return period will generally not be accepted, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: [email protected]

Please include:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photos of the product, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions and authorization.

Please do not send products back before receiving return authorization from our team.

3. Return Shipping Costs

Returns Due to Customer Reasons

If a return is requested because of personal preference, ordering the wrong product, or other reasons not caused by Foam skincare, the customer is responsible for all return shipping costs and the original shipping charges are non-refundable.

Returns Due to Our Error

If you receive an incorrect, damaged, or defective product due to our error, Foam skincare will cover the reasonable return shipping costs.

Please contact us with photos and your order number so that we can review the issue and arrange an appropriate solution.

4. Return Address

Our U.S. warehouse address is:

150 N Mill Creek Rd # G, Quincy, CA 95971, USA.

Please contact [email protected] before sending any return. We will confirm the authorized return address and instructions.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be processed within 1–5 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photos of the product and packaging, where applicable.

We will review the situation and work with you to arrange a suitable resolution, such as a replacement or refund.

You will not be required to pay return shipping costs for returns caused by our confirmed error.

7. Exchanges

If you would like to exchange an eligible product, please contact our customer service team within 30 days of delivery.

Exchange requests are subject to product availability and approval.

8. Non-Returnable Items

For hygiene and safety reasons, opened or used personal care and skincare products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise protected by applicable law.