Shipping policy

Thank you for shopping at Foam skincare!

We are committed to processing and delivering your orders as smoothly as possible. Please review our shipping policy before placing an order.

1. Shipping Destinations

Foam skincare currently ships orders to customers within the United States.

Orders are fulfilled through our U.S. warehouse located at:

150 N Mill Creek Rd # G, Quincy, CA 95971, USA.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Our business days are Monday through Friday, excluding U.S. public holidays.

Please note:

  • Order processing time is separate from shipping transit time.

  • Orders are not processed or shipped on Saturdays, Sundays, or U.S. public holidays.

  • During peak seasons, promotional events, or special sales, processing times may be slightly longer.

You will receive an order confirmation after your purchase has been successfully placed.

3. Standard Shipping Rates

We offer the following standard shipping rates:

Orders of $15.00 or more:

Free Standard Shipping.

Orders below $15.00:

A flat shipping fee of $8.00 will apply.

All applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Shipping Delivery Time

Our estimated Standard Shipping transit time is:

5–8 business days after the order has been shipped.

Please remember that delivery estimates do not include the 1–3 business days required for order processing.

The estimated total time from payment confirmation to delivery is approximately 6–11 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

You can use the tracking information to follow your shipment's progress.

Please allow some time for tracking information to update after the shipping carrier receives your package.

If you have questions about your shipment, contact us at:

[email protected]

6. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Severe weather conditions.

  • Carrier service interruptions.

  • Public holidays.

  • High shipping volumes.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

8. Lost or Damaged Packages

If your package is lost, damaged, or delivered incorrectly, please contact us.

Our customer support team will review the situation and assist you in finding an appropriate solution.

9. Contact Information

For questions regarding shipping, delivery, or order status, please contact:

Foam skincare

Email: [email protected]

Phone: +1 530-283-1236

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

We aim to respond within 24–48 hours.

Thank you for shopping with Foam skincare!